Terms & Conditions
Terms & Conditions
This website is operated by ROYAL TROPICAL TOUR.
ROYAL TROPICAL TOUR and our affiliates provide our products and services to you subject to the following terms and conditions. Please read these terms and conditions of use (“Terms and Conditions”) before using this website (“Site”). You consent to these Terms and Conditions when you use this Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use this Site in any way.
Reservations require payment in advance. Your credit card will be debited within 24 hours after making your reservation. Accepted credit cards – VISA, MASTERCARD. Your payment will be to ROYAL TROPICAL TOUR, and your bill will state: ROYAL TROPICAL TOUR.
Occasionally, for clients with bank accounts located outside of Europe a foreign transaction fee might apply; contact your bank for further details.
If you consider that offered services do not match the travel agreement between you and ROYAL TROPICAL TOUR, or in the case of objections and / or other situations preventing a flawless performance, you have to report this immediately to the our Cuba head office in Havana (contact details are available on your booking confirmation emails and documents). Failure of this notification will limit ROYAL TROPICAL TOUR to contribute in finding an adequate solution. If after contacting our Cuba head office in Havana, no satisfactory solution could be achieved, a proper notification of your objection is conditional upon a complaint, which must be submitted in writing within 7 days of the end of the service. The speed of our final and conclusive reply to the complaint will depend on the definitions and terms of providers (hotels, car rental companies, airlines, etc)
We will not make refunds to credit cards other than the credit card that was used for your booking. We may process refunds via wire transfer, in which case we will deduct any bank charges from the refundable amount. We aim to process refund within 72 hours after providing our conclusive reply about your request.
Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.
CONDITIONS SPECIFIC TO HOTEL BOOKINGS
Below you will find conditions specific to hotel reservations handled by ROYAL TROPICAL TOUR.
The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls and room service will be handled directly between you and the property. Your reservation is guaranteed for late arrival.
Hotels will provide accommodation to the person under whose name the reservation was made (“lead passenger”), and to accompanying persons as per the exact amount of adults and children booked into each room. The lead passenger must be present at the time of check-in, and all guests must present a valid passport.
Accommodation is usually available from 16.00hrs on the day of arrival and must be vacated by 12.00hrs on the day of departure. The number of guests in each room is limited to the number of beds provided by the hotel. Rates are inclusive of value added tax.
Infants up to 1 year 11 months: free of charge. Cots must be requested directly at the hotels, with extra cost. At some hotels no cots are available, and infants must sleep in same bed as parent(s).
Children rates will be confirmed during the reservation process.
Normally, children rates apply for ages 2 – 11 years, and only when sharing room with two adults.
Children 2-11 years sharing room with 1 adult must be booked as adults.
Some rooms do not have space for an additional bed for children, and therefore maximum capacity is one adult plus one child.
Children 12 years and older must always be booked as adults.
Children are not allowed in ‘adults-only’ resorts, where minimum age is normally 18 years.
Once you have paid for your reservation, the following cancellation policy applies:
– Special cancellation terms apply for stays from December 22nd to January 4th: if you cancel the reservation 31 days or more before your intended arrival date, we will refund you the total amount minus an administration fee equivalent to 3% of paid amount. If you cancel the reservation between 30 and 15 days of your intended arrival date, we will refund 50% of the amount paid. If you cancel the reservation 14 days or less before your intended arrival date no refund will be granted, the penalty will be 100% of the stay.
– As for the rest of the year, if you cancel the reservation 16 days or more before your arrival date, we will refund you the total amount that you paid minus an administration fee equivalent to 3% of paid amount.
– If you cancel the reservation between 15 and 4 days of your intended arrival date, we will refund you the total amount paid, minus 50 % of the amount paid for the stay.
– If you cancel the reservation less than 3 days of your expected check-in date, or you do not arrive at the hotel (no show) on the date of your expected check-in no refund will be granted, the penalty will be 100% of amount paid.
CONDITIONS SPECIFIC TO FLIGHT BOOKINGS
Below you will find conditions specific to flight reservations handled by ROYAL TROPICAL TOUR.
Please note that fares are not guaranteed until payment is made and accepted by ROYAL TROPICAL TOUR. Displayed prices are subject to change but will be confirmed when your booking is completed.
For flights booked by our systems through connectivity to airline systems, flight fares and/or taxes will be reconfirmed when e-tickets are issued – in rare occasions an increase of fares and/or taxes may occur, which will be notified to you for acceptance of the new price. You have the right not to accept such a price increase, with a full refund from ROYAL TROPICAL TOUR.
Besides flight prices and taxes, booking fees and/or surcharges may apply. All such charges will be shown during the reservation process.
Infant rates apply for ages up to 1 year 11 months.
Children rates apply for ages 2 – 11 years.
Children 12 years and older must always booked as adults.
Unaccompanied children 5 – 11 year and children 12 years and older must always be booked as adults.
In some cases departure taxes are payable to the government in the country departed and are non-refundable.
Within the next business day (Mon – Fri, 9 am – 6 pm, GMT–05.00) of your booking, you will receive an electronic ticket or supplier confirmation document, which must be printed out and taken to airport check-in on the day of departure, along with the appropriate travel documents.
In rare occasions we might not be able to issue tickets for your selected flights, due to restrictions by certain airlines, in which case we will immediately contact you and we will return all paid amounts.
FLIGHT TIMES / RECONFIRMATION
Flight times are subject to change by the airline, due to operational problems or weather conditions. You must reconfirm your flights with ROYAL TROPICAL TOUR within 48 hours prior to your departure. Also, you need to make sure that you can be reached by our staff on the telephone number or e-mail address provided by you during the reservation process, in order to inform you about possible flight schedule changes.
It is strongly recommended not to book any domestic or regional flight connecting directly to your outbound, international flight from Cuba. Change of airport or departure time or flight cancelation caused by the domestic or regional airline, may result in missing your international flight. Costs of rebooking or purchasing additional tickets will be the passenger´s responsability.
Airline Rules & Restrictions
When you purchase your ticket, you agree to specific airline rules and/or restrictions that apply to your selected flight/fare. You must check these rules and/or restrictions during the reservation process, before online payment.
In most cases, the following rules and restrictions apply:
* Most fares are non-refundable.
* Any changes to your flight reservations, as well as cancellations and no-shows will incur additional charges.
* Airline tickets are non-transferable.
* Rules and restrictions are imposed by the airlines and are subject to change.
* In case of cancellations by the airline, alternatives will be those provided by the airlines under airline rules and conditions.
ROYAL TROPICAL TOUR must abide by these airline (or flight consolidator) rules and conditions. We will communicate with the airline (or flight consolidator) on your behalf, but we will not be able to offer services, alternatives, refunds, etc except those offered by the airline (or flight consolidator).
We strongly recommend our clients not book domestic flights on the day they have to connect to an international flight.
Cancellation charges depend on specific airline rules and/or restrictions that apply to your selected flight/fare.
You must take into account that:
* Most fares are non-refundable.
* Any changes to your flight reservations, as well as cancellations and no-shows will incur additional charges.
* Airline tickets are non-transferable.
Besides airline cancellation and no-show policy, an administration fee will apply to all cancellations and modifications to your reservation.
We aim to process refunds within 72 hours after receiving your refund request and required information. However, for flights booked by our systems, once tickets are issued refunds can take up to 4 (four) weeks from the date of cancellation.
CONDITIONS SPECIFIC TO EXCURSION BOOKINGS
Below you will find conditions specific to the reservation of excursions through ROYAL TROPICAL TOUR.
Payment & Cancellation Policy
In relation to payment, excursions are divided in two groups:
– Excursions that require payment in advance: prices are advertised in EUR. Upon your request through our website, our Travel Consultants will contact you with payment alternatives. The charge will be in your selected currency. Your payment will be to ROYAL TROPICAL TOUR and your bill will state: ROYAL TROPICAL TOUR. Payment by bank transfer is also possible.
– Excursions that require payment in Cuba: prices are advertised in Cuban Convertible Pesos (CUC), and payment is to be made to our ROYAL TROPICAL TOUR representatives at the destination, in CUC cash.
Once you have paid for your reservation, cancellation charges apply. The amount of the cancellation fee depends on the time of cancellation, and is determined by the executing supplier. Policies are listed in excursion descriptions.
You agree to be bound by the following obligations, including without limitation:
– You accept financial responsibility for all transactions made under your name or account.
– In order to make a purchase you must be over 18 years old, be purchasing for yourself and have the legal capacity to make the transaction.
– You warrant that all the information you provide to us is true and accurate.
– You must not use the Site for speculative, false or fraudulent bookings.
– Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.
– The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.
– The information and/or prices shown on this Site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.
– The Site is provided on an ‘as is’ and ‘as available’ basis. We do not accept any liability in respect of your ability to access or use the site at any time or for any interruption in that access or use or for any failure to complete any transaction. We do not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that ROYAL TROPICAL TOUR may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.
SUPPLIER RULES AND RESTRICTIONS
We operate both as an agency model and as principal. This means that where we act as an agency model we act as a disclosed agent for third party suppliers, such as a tour operator, hotel, car rentals, carriers, airlines etc. What this means is that the contract for the product is between you and the supplier. However, we may be liable to you if we have been negligent; we have misrepresented important information or have been in breach of any other relevant law.
No contract will exist between you and ROYAL TROPICAL TOUR or its affiliates for the sale by it to you of any product unless and until ROYAL TROPICAL TOUR accepts your reservation by email confirming your reservation and issuing you a unique confirmation code. Acceptance will be deemed complete and will be deemed to be effectively communicated to you for all purposes at the time that ROYAL TROPICAL TOUR sends the email to you whether or not you receive the email.
ACCURACY OF INFORMATION
ROYAL TROPICAL TOUR and its suppliers have taken reasonable care to ensure that the content of the website including all hotels, flights, airlines, car rental information and other information are accurate. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf and makes no commitment to update such information. You use this Site at your own risk. All general information provided on this Site is provided for guidance purposes only and is subject to change any time.
USE OF PERSONAL INFORMATION
ROYAL TROPICAL TOUR makes every effort to ensure that the information you exchange with us online, including personal information and credit card details, is treated as securely as possible to protect information sent between your browser and our systems.
SOFTWARE AVAILABLE ON THIS WEBSITE
Any software that is made available to download from this Website (“Software”) is the copyrighted work of ROYAL TROPICAL TOUR and its Affiliates, and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.
RESTRICTION OF LIABILITY
In no event shall ROYAL TROPICAL TOUR or its subsidiaries or partners be liable for any for delays, accidents, losses, changes of schedules, damages, (whether direct, indirect, punitive, incidental, special, consequential, or otherwise) arising out of, or in any way connected with, the use of or inability to use this web Site or for any information, software, products, or services obtained through or otherwise in connection with this web Site, in each case regardless of whether such damages are based on contract, tort, strict liability, or other theories of liability.
LINKS TO THIRD PARTY SITES
Our website contains links to websites operated by parties other than ROYAL TROPICAL TOUR Such Hyperlinks are provided for your reference and convenience only. ROYAL TROPICAL TOUR does not own or control the content of those websites and is not responsible for their content or your use of them. ROYAL TROPICAL TOUR does not endorse the content of any of those websites. Inclusion of links to those websites on our websites does not imply that any endorsement of the content of those websites or any control over those websites or their operators by ROYAL TROPICAL TOUR.
You communicate with ROYAL TROPICAL TOUR electronically whenever you visit our websites or send emails to us. You consent to receive communications from ROYAL TROPICAL TOUR electronically and by fax. We will communicate with you by posting notices on this site, by email or by fax. You agree that all notices, disclosures, agreements and other communications that we provide to you electronically or by fax satisfy any legal requirements that communications be in writing.
PERFORMANCE SUBJECT TO EXISTING LAWS
ROYAL TROPICAL TOUR performance of this agreement is subject to existing laws. Nothing contained in this agreement is in derogation of ROYAL TROPICAL TOUR right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by ROYAL TROPICAL TOUR. with respect to your use of this website.
If any provision of this agreement is determined to be invalid or unenforceable pursuant to applicable law by any court of competent jurisdiction, the other provisions of this agreement will remain in full force and effect. Any provision of this agreement held to be invalid or unenforceable, including but not limited to the warranty disclaimers and liability limitations set forth above, will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
If as a consequence of Force Majeure, ROYAL TROPICAL TOUR is obliged to curtail, alter or cancel a booking and/or any services agreed, the partner and/or client/customer shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term “Force Majeure” includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal, legislative, military or other authority, strikes, industrial action, or any other reason beyond the control of ROYAL TROPICAL TOUR.
AMENDMENT TO THESE TERMS AND CONDITIONS
ROYAL TROPICAL TOUR reserves the right to amend these Terms and Conditions at any time. This Agreement cannot otherwise be altered without prior consultation and agreement with ROYAL TROPICAL TOUR.
These Terms and Conditions contain the entire agreement between ROYAL TROPICAL TOUR and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by ROYAL TROPICAL TOUR in writing.
You agree to defend and indemnify the ROYAL TROPICAL TOUR and its affiliates and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of this Agreement or the documents referenced herein; your violation of any law or the rights of a third party; or your use of this Website.
THE INFORMATION, PRODUCTS AND SERVICES PUBLISHED ON THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION SET FORTH ON THIS WEBSITE. ROYAL TROPICAL TOUR, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THIS WEBSITE AT ANY TIME.
ROYAL TROPICAL TOUR, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, PRODUCTS AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, PRODUCTS AND SERVICES ARE PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. ROYAL TROPICAL TOUR, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS AND/OR SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT.
IN NO EVENT SHALL ROYAL TROPICAL TOUR, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ROYAL TROPICAL TOUR, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
THE CARRIERS, AIRLINES, HOTELS, CAR RENTALS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF ROYAL TROPICAL TOUR ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE ROYAL TROPICAL TOUR AND THE ROYAL TROPICAL TOUR AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.